Client Services Manager

Job No: STIVES47
Location: West Perth

As a leading Home Care business, St Ives Home Care are committed to ensuring we deliver the best services to our clients. 

Reporting to the Regional Manager - Clients, this role is responsible for coordinating the delivery of exceptional home care services to our clients while growing our business. This is a relationship focused role where you will have autonomy and empowerment to ensure clients are satisfied and staff are engaged. You will be responsible for: 

  • Planning, developing and managing existing client relationships and developing care plans and budgets for clients receiving home care services; 
  • Assisting our clients with understanding their budgets, and ensuring they receive the right products and services that meet their needs; 
  • Interfacing with clients and support workers to ensure service standards are met; 
  • Developing new relationships and partnerships to grow the business through networking, identifying and following through with new leads and hosting events;
  • Researching your area and demographics to identify new opportunities; and 
  • Establishing key relationships with agencies, commercial partnerships and converting leads into new clients. 

About You

  • Previous experience and success in developing and maintaining strong client relationships and delivering high standards of care; 
  • Experience and success in identifying and developing new business relationships; 
  • Proven experience in working to performance targets and achieving results; 
  • Understanding of Case Management principles in a Home Care setting; 
  • Cert IV Aged Care (or equivalent); 
  • Excellent presentation and negotiation skills; and 
  • High standards of integrity and respect for aged clients in the community. 

What We Offer

  • A supportive and dynamic work environment which is committed to our clients; 
  • Autonomy and support to grow our business and attractive incentives;
  • Attractive package including a vehicle for work purposes; 
  • Opportunities to professionally develop and advance your career; and
  • Discounts on a range of memberships and insurances. 

To apply, please submit your resume and covering letter via our careers page at

Applications close Tuesday, 23 January 2018.      

All employees are asked to provide a police clearance certificate, proof of work entitlements, copies of qualifications and registrations. St Ives Home Care is an Equal Opportunity Employer. 

Personal Details * Required field


1. Our Benefits

We are proud of our extensive benefits program and we know you will love it too! You’ll enjoy a range of offers and events that promote physical, financial and emotional wellbeing.

2. Family and Friends

Your family and friends are taken care of too. With priority access to our services and discounts on retail products through our partnership stores, we have a range of benefits that extend to your loved ones.

You will also enjoy quality time with family and friends through flexible working arrangements and support when you need it most.

3. Fun

Our team is very social and we enjoy sharing a laugh and celebrating together. With a busy social calendar, you will have plenty of opportunities to connect and have fun at team events. We also enjoy staying in touch through our various social networking pages (Facebook, LinkedIn and Twitter) and our internal communication tools.

4. Learn and Grow

We are big believers in ongoing learning and development. As part of the Enrich team you will have access to a range of courses and internal training programs to support your short and long term goals and career interests.